Property Management – Calabasas
Calabasas Property Management
Property Management in Woodland Hills
West Hills Property Management
Rental Rates and Poor Grounds Management Top the List of Common Resident Complaints
J Turner Research, a multifamily marketing research firm, revealed a list of top 10 apartment resident complaints at the recent NAA Education Conference in San Diego. The list is based on the results of an analysis of 10,000 customer satisfaction surveys completed over the past two years at communities across the country. The top 10 resident complains refer to:
1. Rental rates
2. Poor grounds / common area upkeep
3. Disorganized staff / lack of communication with staff
4. Quality of response to maintenance requests
5. Overall customer service of management staff
6. Quality of parking / parking availability
7. Concerns over security / safety / lighting
8. Lack of upgraded amenities
9. Pets not on leash / poor pet waste removal
10. General lack of preventative maintenance
PMA Up to the Minute, July 1, 2013 From PMA-dc.org
Carnahan Property Management services Woodland Hills,West Hills, Calabasas, Canoga Park, Tarzana, Reseda, Topanga, Encino, Northridge, Van Nuys,North Hills,Chatsworth, Sherman Oaks, Studio City, North Hollywood, West Hollywood, San Fernando, Granada Hills, Mission Hills, Simi Valley, West Lake Village, Agoura,Toluca Lake, Valley Village, Burbank.
