Property Manager – Winnetka
Tips for Saying No to Tenants
As a landlord, learning to say no can be difficult and it may take you several instances to gain enough confidence to deliver your message. When you follow these tips, it can help you master this important business skill practiced by the most successful landlords..
1. It takes practice
It may take some practice with saying no before you feel comfortable doing it in real life. Run through scenarios in your mind and formulate answers to requests where you say no.
2. You don’t have to be mean
Remember that when you say no, you never have to be mean or rude. It’s a real skill to turn down requests in a polite manner using language that is clear and concise but not abrupt or negative.
3. Body language is important
Your body language and tone of voice is a key part of delivering an effective no. Make eye contact, keep your voice even and firm, and deliver your decision with an explanation if needed.
4. Don’t apologize..too much
Many people bundle up a no with profuse apologies, which minimizes the effect of the conversation and suggests room for negotiation or another petition. Avoid overly apologizing—one simple and sincere apology will do.
5. Be respectful
Make sure you are saying no to the situation or request, not to the person. Being polite and respectful to the tenant while denying the request emphasizes that you are clearly focused on the business decision you are making, not putting the person down.
6. Explain your reason clearly
Offer an explanation as part of the message. When you can present your reasons clearly, the other person is more likely to accept your answer as final. They may not like it, but at least they will see your reasoning.
These tips can help you boost your confidence and get you mentally ready to stand your ground as needed when it comes to managing your business and making appropriate decisions for how you are handling your property.
From: https://www.rentprep.com
Carnahan Property Management Services Woodland Hills,West Hills,Bell Canyon, Hidden Hills, Calabasas, Canoga Park, Tarzana, Reseda, Topanga, Encino, Northridge, Van Nuys, North Hills,Chatsworth, Sherman Oaks, Studio City, North Hollywood, West Hollywood, San Fernando Valley, Granada Hills, Mission Hills, Simi Valley, WestLake Village, Agoura, Toluca Lake, Valley Village, Burbank. Call us at (818) 884-1500.
