Property Manager – Canoga Park
Communication is Key
By: Jennifer Sorenson
Good communication is essential for any property management business. Open and direct communication between tenants and landlords will ensure a successful relationship. Establishing great communication is important from the start, even when someone is still a prospective renter. This property management approach will help you avoid stress, land profitable deals, and keep you out of legal trouble. Follow these simple tips to get you started on a path to great open communication.
Be Professional
A tenant is essentially your customer. Maintain a respectful, non-emotional communication style when associating with renters. Using “sir” or “ma’am,” asking if another time is better when kids are crying, or simply asking how the person is doing are all easy ways to be polite. Avoid crossing your arms or showing other defensive or aggressive body language indicators. Smile and show regular eye contact as you listen carefully to your tenant. Property Management knows that professionalism is more than good customer service, it is the gateway to positive communication.
Be Flexible
One size of communication does not fit all. Pay attention to the different communication needs of each tenant, and do not assume that one approach will achieve the same result with all of your renters. If one renter prefers phone calls and another prefers emails, take care to cater to each communication need. It may seem like a hassle at first to change a style for one renter, but in the end, for rental property management it is worth the extra effort to develop those positive landlord-tenant relationships.
More is more
Do not hesitate to over communicate. So often we walk away from a conversation thinking our message was loud and clear when all parties made assumptions based on the communication (including words, tone, and body language) that skews the message from the original intent. “More” does not need to be “more complicated,” but regular, simple communication will help ensure everyone is clear on your expectations as a property manager. Ultimately, remember you are working with people. And that human-nature element requires a little patience and skill on your part to create effective communication. As rental property management, communication is essential. You have opportunity to communicate at the time of lease signing and at regularly scheduled inspections. Awareness of what it takes to be a good communicator, and even some conscious practice, can help get you in the right direction for success. Your communication can show you care and you are professional.
From: http://www.gdaapm.com
Carnahan Property Management Services Woodland Hills,West Hills,Bell Canyon, Hidden Hills, Calabasas, Canoga Park, Tarzana, Reseda, Topanga, Encino, Northridge, Van Nuys, North Hills,Chatsworth, Sherman Oaks, Studio City, North Hollywood, West Hollywood, San Fernando Valley, Granada Hills, Mission Hills, Simi Valley, WestLake Village, Agoura, Toluca Lake, Valley Village, Burbank. Call us at (818) 884-1500.
