Property Management – West Hills

Do you own a rental home in a vacation hot spot? Do you want to rent out your home as a vacation rental? If you do, you should hire a property management company. But be warned, not all property management companies are created equal. Below is a list of five services that the property management company you hire should have. I am going to use a vacation home in Spain as an example but you can apply these same concepts to anywhere in the world your vacation home is located.

1. What Kind Of Customer Satisfaction Department Do They Have?

The renters who stay in your villa, vacation rental home, or apartment need to be taken good care of. That includes going above and beyond when it comes to customer service. Often people who rent your vacation home need extra things like a map or directions to the nearest grocery store, hospital, and restaurants. These are easy things that a property management company should provide your renters. All it takes is a little bit of time answering a few questions that can make all the difference. Make sure to get a property management company that really takes care of your renters and understands the importance of customer service. Your renters should arrive to a crisp and clean home, villa, or apartment.

If renting for a vacation, golf holiday or some other Spain holiday, each guest should receive a welcome packet including directions to the rental property as well as helpful information about the surrounding area. If you have an apartment for rent, tenants should be treated well. Rental payment collection, service maintenance and assistance with local utility and phone set-ups should be provided with friendliness and thoroughness.

2. Cleaning

A property rental service should provide reliable cleaning management. You might live too far away to handle cleaning or manage a maid service. If you live in England or the U.S., but your vacation rental or apartment for rent is located in Fuengirola, Mijas, Puerto Banus, or Elviria of Spain, then you’ll need a property rental service that will handle cleaning with care. For holiday rentals and villa rentals, cleaning must be provided between each guests’ stay and sometimes during the week of a stay as well. For vacation homes and villas, the lawn must be maintained as well. Be sure this is included with your service.

3. Items Within Your Vacation Home, Keys

You may not be able to handle local errands for your vacation rental or apartment for rent. Therefore, the property rental service should be entrusted with these tasks. Some necessities to keep the rental property operating legally include key holding, insurance, property tax and levies, building permits or licensing, bank account management, phone and utility set up and billing, etc.

You need to make sure the company you hire will handle protecting the furniture and other items in your vacation home. They should do an inventory and keep a list and check to make sure that none of your belongings are being stolen each time a guest departs. You want a property rental service that provides these services so you do not have to worry about things being stolen out of your vacation rental.

4. Building Refurbishing and Major Repairs

Make sure that the rental company you hire has connections with vendors in the area. The reason is that they get volume discount because they provide a lot of business for these vendors. They also know who to trust and who does a good job. You do not want to spend hours on the phone and the Internet trying to find a dependable handyman in another country.

5. Promoting Your Apartment or Spain Holiday Rental

Check to be sure the property rental service will promote your apartment for rent or Spain holiday rental. Promotions will increase your number of rentals and profits each year. A property rental service may handle your advertising in local, national and international venues. If they have a website, they may promote your holiday rentals at the site. If you own a vacation rental near golf courses, then make sure they will advertise your rental from the angle of “golf holidays.”

Keep these things in mind when looking to hire a property management company. By picking the right property management company, you will have an enjoyable and profitable owner experience.