Tenant retention is an integral part of property management. Creating a strategic plan for tenant retention is necessary.  No longer is tenant retention simply service with a smile.  Today’s property management companies must understand and know what their tenants want, need and expect from their occupancy.  Creating and building a relationship with tenants is crucial.  Tenants that are treated as valued “partners” in the property will in turn be more satisfied in their tenancy.  Giving your tenants a voice and a say in the running of the property is a new and different approach to retention.  Property management is a “we” business and this needs to be conveyed to the tenant.  A team approach, coupled with creative thinking, and a community building positive attitude is what today’s tenants require .

At Carnahan Property Management, our property management prides itself on building a sense of belonging for every tenant.  We work with tenants to accommodate their needs and take a proactive, long term approach towards property management.  Looking at both the fiscal and physical management of every property we strive to provide a tailored and individualized property management service for each property.  Whether it is a maintenance technician, repairing a faucet or a property manager reviewing an annual property budget, every tenant is treated as a valued customer.  Our goal is to convey to our tenants that they are important to us and to provide superior, quality property management services.